Shipping policy

Processing Time

• All ready-to-ship (non–made-to-order) items are processed and packaged within 4–7 business days (Monday–Friday, excluding holidays).

• For made-to-order or custom items, processing times may vary. Please refer to the product description for specific timelines.

Shipping Methods

• All orders are shipped via USPS First Class Mail, which typically arrives within 3–5 business days after your order has shipped.

• If you would like to upgrade your shipping (for example, to USPS Priority Mail or another carrier/service), please email me at kristen@kristennichollsart.com prior to placing your order, and I’ll be happy to arrange it.

Order Tracking

• Once your order has shipped, you will receive a shipping confirmation email with tracking information. Please note that USPS may take up to 24 hours to update tracking.

Lost, Delayed, or Damaged Packages

• Once your order has been handed over to USPS, I am not responsible for delays, lost, or damaged packages.

• If your package is delayed, lost, or arrives damaged, please contact USPS directly to file a claim. However, I’m always happy to assist where I can, so feel free to reach out.